Terms of Service

Welcome to IntakePilot ("we," "our," or "us"). By accessing or using our website, application, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Services.

1. Nature of the Service

IntakePilot provides an AI-powered booking and intake assistant platform for service-based businesses ("Merchants"). Our Services facilitate communication between Merchants and their customers ("End Users"). We are not a party to any agreement, booking, or transaction between a Merchant and an End User. We are solely a technology provider.

2. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INTAKEPILOT AND ITS FOUNDERS, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNT YOU PAID US IN THE PAST TWELVE MONTHS FOR THE SERVICES.

We specifically disclaim all liability for: missed bookings, AI hallucinations or incorrect information provided by the AI assistant, missed SMS or email notifications, revenue loss, and disputes between you and your clients.

3. Indemnification

You agree to defend, indemnify, and hold harmless IntakePilot from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or any dispute between you and your End Users.

4. Subscriptions and Billing

Certain aspects of the Services are provided for a fee or other charge. If you elect to use paid aspects of the Services, you agree to the pricing and payment terms available on our website. We may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in our sole discretion. Any change to our pricing or payment terms shall become effective in the billing cycle following notice of such change to you as provided in these Terms.

No Refunds: You may cancel your IntakePilot subscription at any time; however, there are no refunds for cancellation. In the event that IntakePilot suspends or terminates your account or these Terms for your breach of these Terms, you understand and agree that you shall receive no refund or exchange for any unused time on a subscription.

5. Acceptable Use Policy

You agree not to use the Services in any way that is unlawful, or harms IntakePilot, its service providers, suppliers, or any other user. You agree not to attempt to breach our security or rate limits, reverse engineer our AI systems, or use the Services to send unsolicited communications (spam).

6. Data Processing and Privacy

Your use of the Services is also governed by our Privacy Policy. As a Merchant, you act as the "Data Controller" for all End User data collected via your IntakePilot booking page, and IntakePilot acts as your "Data Processor." You represent and warrant that you have all necessary rights and consents to process your End Users' data.

7. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Republic of Lithuania, without respect to its conflict of laws principles. You agree to submit to the personal and exclusive jurisdiction of the courts located in Vilnius, Lithuania, for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights.

8. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you via email or by posting a notice on our platform. Your continued use of the Services after the effective date of the updated Terms constitutes your agreement to the updated Terms.

Contact Us

If you have any questions about these Terms, please contact us at contact@intakepilot.app.